return policy
RETURNS & EXCHANGE
(Online & In-Store)
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Items may be returned for a store credit or exchange within 14 days of the purchase date, providing the jewelry is in its original condition and accompanied by a receipt.
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SALE items are Final Sale and may not be exchanged or returned for store credit.
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Custom orders are non-refundable.
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Online purchases can be brought back to our West Hartford store or shipped back to us.
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Returns shipped to the store require a Return Process Number (RPN).
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Please send us a message briefly explaining the reason for return in the email and preference of exchange with another in-stock item or for a store credit. You will then be issued a return number.
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We must receive the jewelry within the 14 days window to process your store credit.
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The customer is responsible for safe return shipping with a tracking number.
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Philip David Jewelers is not responsible for items lost or damaged during shipping back to us.
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Items can be returned / exchanged in our store location: